How We Use Cookies and Tracking
Last updated: January 2025
Your Current Settings
Checking your preferences...
What This Page Covers
We're being upfront about the tracking tools connect-neo.com uses. This isn't just legal jargon—it's a real explanation of what happens when you visit our site and how your browser interacts with our systems.
Most financial analysis platforms use some form of tracking. We do too. But you have control over what we track beyond the essentials needed to make the site work properly.
The Technical Basics
Cookies are small text files stored on your device. When you visit connect-neo.com, your browser receives these files and sends them back on subsequent visits. This helps our site remember things about your session and preferences.
Think of it like a handstamp at an event—it lets us recognize you when you move between different areas of our platform without asking you to identify yourself repeatedly.
How Long Do They Stick Around?
Some disappear when you close your browser (session cookies). Others stay on your device for weeks or months (persistent cookies). The duration depends on their purpose—login sessions need short lifespans, while preference settings work better with longer retention.
What We Track and Why
Essential Operations
These keep the site functioning. They handle your login state, remember which page of a report you're viewing, and maintain security tokens. Without them, you'd have to re-authenticate constantly and lose your work between page loads. We can't turn these off—they're built into how the platform operates.
Performance Tracking
We collect data about which features get used most, where people spend time, and what causes errors. This helps us figure out what's working and what needs fixing. For instance, if we see analysts abandoning a particular report halfway through, that tells us something's wrong with that tool.
Preference Storage
Your dashboard layout, default currency settings, report filters—these get saved so you don't have to reconfigure everything each visit. It's purely for convenience, though it does mean we're storing information about how you like to work.
Marketing and Outreach
These track whether you came from a specific campaign, what content you viewed, and sometimes follow you to other sites to show relevant ads. They're the most intrusive category and the main reason we give you the reject button above.
Third-Party Tools We Use
We don't handle all tracking ourselves. Like most websites serving the Thailand investment community, we use external services for analytics and marketing.
- Google Analytics: Tracks aggregate user behavior, traffic sources, and site performance. It's anonymized to a degree but Google still collects IP addresses and browsing patterns.
- Marketing platforms: If you interact with our email campaigns or downloadable resources, those systems drop cookies to track engagement and attribute conversions.
- Social media pixels: When present, these let platforms like LinkedIn know you visited, which helps with audience targeting for ads you might see later.
Each of these services has its own privacy policy. We don't control how they handle data once it leaves our site, though we try to work with reputable providers who follow data protection standards.
Taking Control of Your Data
The button at the top of this page removes all non-essential tracking. When you click it, we delete marketing and analytics cookies and store your preference so we don't reset them on your next visit.
Important: Essential cookies stay active because they're necessary for basic site functionality. You can't log in or use secure features without them.
Browser-Level Controls
You can also manage cookies directly through your browser settings. This gives you more granular control but requires some technical comfort.
Common Browser Options:
- Chrome: Settings → Privacy and Security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Manage and delete cookies
Most browsers let you block third-party cookies while allowing first-party ones. That's a reasonable middle ground if you want to limit tracking but keep site functionality intact.
Data Retention Timelines
We don't keep tracking data forever. Analytics information typically gets aggregated and anonymized after 90 days. Marketing cookies expire based on campaign duration—usually 30 to 90 days depending on the platform.
Preference cookies last longer (up to a year) because it doesn't make sense to reset your dashboard configuration every few weeks. Session cookies disappear immediately when you close your browser.
Changes to Our Tracking Practices
When we add new tracking tools or change how we collect data, we update this page. We don't send notifications for every minor tweak, so check back occasionally if you're concerned about what we're monitoring.
Major changes—like adding a new third-party analytics platform or implementing cross-site tracking—get announced through our platform notifications for active users.
Questions About Our Data Practices?
If something here doesn't make sense or you want specifics about what data we've collected related to your account, reach out directly.
Email: info@connect-neo.com
Phone: +66 2 952 5414
วโรรส5 (ซอย1)55/267 Nikhom Phatthana District, Rayong 21180, Thailand